Gift Card

Gift Card

Offer the choice – a gift that is always appreciated

Offer the choice – a gift that is always appreciated

By offering a gift card you are offering the ideal gift which is the gift of a free choice for whoever has the gift card to pay for their purchases cash-free, in all simplicity and according to their preferences.

Checking your balance  

Treat someone to the perfect gift – Freed schenken

All you need to do is select the card with the motif that suits you and to decide your chosen amount of credit, the latter being between a minimum of €10 and a maximum of €500. The Cactus gift card is available in all Cactus stores directly at the checkout.

How do I use the Cactus gift card?

The gift card is accepted in all Cactus stores and restaurants. Thus, you have an entire range of items that you can treat yourself to: flowers, books, toys, household appliances or multimedia equipment ... just simply offer yourself the exceptional purchases that have always tempted you.

Moreover, your gift card is also accepted at De Schnékert Traiteur in Windhof.

The card is not accepted in the Cactus shoppi stores. 

General Conditions

How do I check my balance?

On the back of your Cactus gift card there is a greyed-in area which need only be rubbed in order to uncover your PIN code hiding behind it.

That 4-digit code is your login.
Type it into the field provided for that purpose as well as the numerals below the bar code on your card.

Your available balance will appear. 

Frequently asked questions

This card is a gift card that may be processed electronically at a payment terminal. It is a modern alternative to the gift voucher in paper. Once activated and credited with a certain amount, the gift card can be used with the retailer in question to pay for purchases.

Cactus gift cards are available in all Cactus stores, supermarkets, markets and hobbi directly at the checkout. It is not sold in Cactus shoppi stores.

The Cactus gift card can be charged with any amount of your choice between a minimum of €10 and a maximum of €500. If you wish to offer an amount higher than that amount, we suggest you charge a second gift card with the preferred balance, always between a minimum of €10 and a maximum of €500.

As soon as the card is charged it may be used to pay for purchases.

No, charging a gift card does not generate any savings points if you are the holder of a customer card.

No, this is not possible.

The gift card is valid in all Cactus stores, supermarkets, markets, hobbi as well as in all restaurants of the Cactus group and at De Schnékert Traiteur in Windhof. The card is not accepted in Cactus shoppi stores.

Use of the gift card is very simple. To pay, present your card just as you would with a credit card or debit card. You do not have to input any code or give your signature. After you confirm by means of hitting OK the amount is debited from your card. You are informed of the remaining balance via the cashier's receipt.

Yes. Not being in any name, the card is intended to be transferred or offered to third parties. The gift card is offered on a medium coming with a mini-envelope. You can easily insert the card in the envelope, write down a short message as well as the value amount of the card. That way, you can offer it very elegantly.

This card is a gift card without any indication of the amount (without a predefined amount). You can check your balance 24/7 under Check your balance or by asking for the balance at a checkout or at the reception of a Cactus store.

You can enquire about your balance 24/7 under Check your balance or by asking for the balance at a checkout or at the reception of a Cactus store. Furthermore, the remaining credit is indicated on the cashier's receipt after every use of the card.

In that exceptional case, contact the reception at a Cactus store or leave a message with our customer service at telephone number 2828 - 3461 or by e-mail at the address service.clients@cactus.lu.

No cash payout is authorised. You can use your card a number of times until your credit balance is exhausted.

The remaining credit balance is valid and can be used as long as the gift card is valid. The duration of validity of the card is for 24 months from the date of activation.

No. The gift card is not rechargeable.

No. As long as the balance is positive, the gift card may be used until the balance is used up.

You can use up the entire gift card and then pay the remaining amount with a new gift card, a credit card or debit card or even in cash. However, it is recommended you advise the sales personnel before proceeding to make a purchase.

Unfortunately, it is impossible to create a new PIN code. But you still have the possibility of checking the balance on your gift card directly at the point of sale.

The expiry date can be checked 24/7 on the page Check your balance.

No. The duration of validity, 24 months from the date of activation, is permanently set.

According to the Terms and Conditions you may not claim a refund of the remaining credit balance on your gift card after it expires

You can return used up or empty cards at points of sale. They will be responsible for adequately disposing of them. You can also keep it as a souvenir or a collector's item.

A lost or stolen gift card will neither be blocked nor replaced. The gift card is treated as cash. Every bearer of a gift card is fully responsible and should take the necessary measures to prevent any loss or abuse just as they would do with ready money.

In that case, contact the reception of a Cactus store, our customer service at the telephone number 2828 - 3461 or by e-mail at the address service.clients@cactus.lu. They will try to discover the reason for its failure to function and will take the measures required.


Do you have any questions?

Contact our customer service and we will be happy to help you

Clients service