After-sales service

After-sales service

The very best service and without delay!

The very best service and without delay!

"Our after sales team is on hand every working day to deal with your enquiries. We are committed to serving you as quickly as possible, whether you're ordering a part or requesting a repair."

Marc Wanderscheid , Cactus hobbi


Our service

We offer a three-tier service throughout the network for equipment which is either out of warranty or under warranty:

1. Advice and assistance on using purchased products
2. Sales of accessories or spare parts
3. Maintenance and repairs of all your appliances

We have three own workshops where specific product types are dealt with. These workshops are managed by experts in the following areas: bicycles, lawnmowers and IT (computers etc.).


We pride ourselves on being right where our customers need us. You can drop off and collect items from all stores in the Cactus network. We recommend that you take appliances in need of repair to the sales outlet where you bought them. Ideally, appliances purchased at a hobbi store should be taken back to one of our four Cactus hobbi stores (Belle Etoile, Bascharage, Diekirch and Howald). Our sales staff will take delivery of items and send them to our after-sales headquarters where necessary. This is located to the rear of the Belle Etoile shopping centre in Bertrange.

Réparations électroménagers

We will organise repairs of larger domestic appliances (clothes dryers, large televisions etc.) at your home address. If you have any problems with any of your appliances, one of our managers or one of the manufacturer's experts will come to your assistance as quickly as possible.

Bicycle and lawnmower services

Price list  

After-sales department

After-sales department behind the Belle Etoile shopping centre

Route d’Arlon
L-8050 Bertrange
Tél. : 28 28 – 5205

Belle Etoile  

Opening times

Monday to Thursday: 8 am to 8 pm
Friday: 8 am to 9 pm
Saturday: 8 am to 8 pm

Contact persons

Laurence Lesade, manager

At your service

"The 24 members of the Cactus after-sales team are here to help you. Each one is an expert in their field: bicycle mechanics, lawnmower mechanics, computer technicians, reception desk staff, logisticians and many others who are committed to offering you the best service at all times."

Fabrice Riani , Cactus After-Sales Manager